From implementing large complex technology programs, understanding the utility operating model of the future and managing specific process efficiency objectives, Indigo has worked with utilities on a range of operational challenges to ensure that they achieve excellence while delivering safe, reliable, affordable and innovative energy solutions to their customers.

  • Program Management - Our toolkit and program management disciplines have helped programs deliver exceptional results. From project milestone tracking, risk mitigation, dependency tracking through to governance and executive reporting we help utilities manage complex technical, operational and cultural programs. 
  • Operating Model Design - We deliver both top down and bottom up operating model designs for clients. Using bench-marked data and a rigorous stakeholder engagement approach that aligns to organizational processes we create lean, and indsutry best operating models across the value chain.
  • Process Design - We deliver exceptional results for utilities in the areas of process mapping, redesign and overall efficiency programs. We rapidly move from as-is mapping exercises, to target process design leveraging cross industry benchmarks to ensure our clients target operating models are built for the future. 
  • Change Management - From stakeholder mapping, change impact assessments to detailed change action planning, we employ the most advanced change management techniques in the marketplace. At Indigo, we believe strongly in change measurement and how that relates to the change management commitment curve, so results are both rapid and lasting. 

UtiliPERFORM - tools, strategies and analysis for operational excellence

  • UtiliPERFORM is a suite of tools and process that helps to ensure Utilities are operating in the most efficient and effective way. Our tools have been leveraged to achieve results in large scale initiative implementations, to help programs transition to BAU and to build operating models. In addition, in this capability we also design business processes and provide program delivery assurance. 
  • UtiliPERFORM's operational excellence tools include change measurement and tracking approaches aligned to commitment curves, process redesign frameworks aligned to lean principles, FTE and Org Sizing models that come pre-populated with industry implementations and a suite of program management tools. 

The Indigo Advantage:  We understand what it means to be operationally excellent and to deliver exceptional results. Our methodologies, tools and experience can launch the most innovative programs and deliver the most challenging. Find out more about our capabilities in our primer "Transformation Tools for Utilities". 

Emerging Technologies | Advanced Utility Analytics | Utility Strategy | Grid Transformation